Refund policy

Returns & Refund Policy

At ORMELA, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return within 30 days of receiving your order.

30-Day Returns

ORMELA offers free returns within 30 days of delivery.

To be eligible for a return, items should generally be:

  • Unworn and unused

  • Unwashed

  • In their original condition

  • Free from stains, odors, makeup or other signs of use

  • Returned with original tags attached where applicable

  • Returned with original packaging where reasonably possible

Certain items may be excluded from return eligibility where applicable.

How to Request a Return

Before sending an item back, please contact our customer support team through 24/7 Live Chat Support or:

Email: contact@ormela.shop

Please provide your order information and explain the reason for the return.

Our support team will provide instructions for completing your return.

Return Shipping

Eligible returns are provided free of charge.

Please do not send items to the address listed on this page unless our support team specifically instructs you to do so.

Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Refunds may take up to 14 days to be processed.

The time required for the funds to appear in your account may also depend on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include your order information and, where appropriate, photographs of the item so our team can investigate the issue and provide the appropriate solution.

Exchanges

If you would like a different size, color or product, please contact our support team.

Exchanges may depend on product availability. In some cases, we may recommend returning the original item and placing a new order.

Important Information

Items returned outside the applicable return period or items that show significant signs of use may not qualify for a refund.

ORMELA reserves the right to review each return according to the condition of the returned product and the circumstances of the request.

Contact Us

ORMELA
209 1st Ave
Starr, SC 29684
United States

Email: contact@ormela.shop
Phone: +1 (864) 555-0147
Support: 24/7 Live Chat Support

ORMELA — Discover Your Style.