Privacy policy

Privacy Policy

At ORMELA, we respect your privacy and are committed to protecting the information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

Information We May Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Phone number
Shipping address
Billing information
Order details
Customer service communications
Website usage information
Device and browser information

Payment information may be processed securely by third-party payment providers. ORMELA does not need to directly store your complete payment card details.

How We Use Your Information

We may use information we collect to:

Process and fulfill orders
Deliver purchased products
Provide customer support
Process returns and refunds
Respond to questions and requests
Send order-related communications
Improve our website and services
Prevent fraud and unauthorized activity
Maintain website security
Comply with applicable legal obligations

Marketing Communications

Where permitted by applicable law, we may send promotional communications about ORMELA products, offers or updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication.

Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Support marketing and advertising activities where applicable

For more information, please see our Cookie Policy.

Third-Party Services

We may use trusted third-party service providers to support our business, including services related to:

Payment processing
Shipping and delivery
Website hosting
Analytics
Customer support
Marketing and advertising

These providers may process information as necessary to provide their services.

Data Security

We take reasonable measures to help protect personal information against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including rights to request access, correction or deletion of certain information.

To make a privacy-related request, contact us using the information below.