Frequently Asked Questions
What does ORMELA sell?
ORMELA is an online fashion store offering a selection of clothing, jeans, bags and other fashion accessories and wardrobe essentials.
Where does ORMELA ship?
ORMELA currently ships within the United States only.
Is shipping free?
Yes. ORMELA offers free shipping on US orders.
How long does order processing take?
Orders are generally processed within 1–2 business days.
How long does delivery take?
After processing, estimated delivery is 3–7 business days.
The total estimated timeframe from ordering to delivery is approximately 4–9 business days.
Do you offer returns?
Yes. ORMELA offers free returns within 30 days of receiving your order, subject to our Returns & Refund Policy.
What condition must my return be in?
Returned items should generally be:
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Unworn
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Unwashed
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In original condition
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Free from stains, odors or other signs of use
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With original tags attached where applicable
How long do refunds take?
After an eligible return has been received and reviewed, refunds may take up to 14 days to process.
Your payment provider may require additional time for the funds to appear in your account.
Can I exchange an item?
Please contact our support team if you need a different size, color or product.
Exchanges depend on availability. In some cases, we may recommend returning the original item and placing a new order.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are easiest to process before your order enters processing or has been shipped.
How can I contact ORMELA?
Our customer support team is available through 24/7 Live Chat Support.
You can also contact us by:
Email: contact@ormela.shop
Phone: +1 (864) 555-0147
ORMELA
209 1st Ave
Starr, SC 29684
United States